Our products are backed by a 100% satisfaction guarantee, including those that may be damaged or defective during shipping. If for any reason you are not happy with your purchase, we'll make it right.

With a 14-day return policy, you have two weeks from the date of receipt to request a return. For a successful return, your item must be in its original condition - unworn, unused, with tags, and in its original packaging - along with the receipt or proof of purchase.

To initiate a return, please reach out to us at support@masion.co for guidance on shipping and return procedures. Please note that returns sent back to us without prior approval will not be accepted.

Additionally, we do not cover the return shipping costs, but we offer store credit as compensation. If you have any questions, don't hesitate to contact us at support@masion.co.

Damages and issues

In the event of damages or incorrect items, please contact us immediately upon receiving your order so we can evaluate and rectify the issue.

Exchanges

For exchanges, the fastest way to get what you want is to return the original item and select a new piece, or receive store credit.

Refunds

Once we have received and inspected your return, we'll notify you on the status of your refund. If approved, the funds will be returned to your original payment method. Please allow for processing time by your bank or credit card company.